환불 정책

1.Refund & Return Policy

Our Commitment

Hengwang supplies silk products and supports B2B sourcing, sampling, OEM/ODM development and custom production for brands, buyers, wholesalers and other business customers.

Because many orders are produced or prepared according to confirmed product specifications, materials, artwork, quantities, labeling and packaging requirements, return and refund conditions depend on the type and production status of each order.

Custom & Made-to-Order Products

Custom, OEM/ODM, private-label and made-to-order products are developed according to specifications confirmed with the buyer.

Once sampling, material preparation, printing, cutting, sewing, branding, packaging or bulk production has started, returns or exchanges are generally not accepted for change-of-mind reasons.

If the finished goods materially differ from the mutually confirmed specifications or an agreed approved sample due to a verified manufacturing issue, Hengwang will review the case with the buyer.

Selected In-Stock Products

Selected styles may be available from existing stock.

Return or exchange eligibility for stock products should be confirmed with our sales team before the order is placed, as conditions may vary depending on the product, quantity, packaging status and order arrangement.

Please do not return any goods without prior written confirmation from Hengwang.

Order Changes & Cancellations

Changes or cancellations should be requested before sampling, material preparation or production begins.

We will review whether the requested change can still be accommodated based on the current stage of the order.

Once materials have been prepared or production-related work has started, changes may:

· no longer be possible;

· require a revised quotation;

· require additional sampling or development work; or

· affect the agreed production or delivery schedule.

Changes to artwork, material, size, quantity, color, finishing, labels, packaging, destination or approval timing may also require the order to be reviewed again.

Pre-Production Confirmation

Before production, buyers are expected to confirm the key requirements applicable to their order, which may include:

· Product type

· Material and composition

· Dimensions

· Artwork or reference design

· Color references

· Quantity

· Printing or production technique

· Edge, sewing or finishing requirements

· Labels and branding

· Packaging requirements

· Delivery destination

· Target delivery schedule

Production will be arranged based on the specifications and approvals confirmed between both parties.

Refunds or Returns Will Generally Not Apply When

A refund, return or exchange will generally not be available when:

· the goods were manufactured according to the confirmed specifications or approved sample;

· the buyer changes its preference after production has started;

· the buyer changes the artwork, material, color, size, quantity or packaging requirements after confirmation;

· an issue results from incorrect or incomplete information supplied by the buyer;

· delays result from late artwork approval, sample approval or other buyer-side confirmation;

· the buyer uses, alters, relabels, repackages or otherwise processes the goods before reporting the issue.

For custom products, reasonable production tolerances or natural variations in silk material, texture or color should not automatically be considered manufacturing defects when the goods remain consistent with the confirmed specification or approved reference.

Manufacturing Defects or Specification Issues

If you believe that an order contains a manufacturing defect or materially differs from the confirmed specifications, please contact Hengwang as soon as possible after receiving the goods.

To help us review the issue, please provide relevant information such as:

· Order or product reference

· Photos or videos showing the issue

· Quantity affected

· Description of the problem

· Packaging condition, where relevant

· Comparison with the confirmed specification or approved sample

We will review the available production records, approved specifications, samples and supporting evidence.

Where a manufacturing issue is confirmed, an appropriate solution will be discussed based on the circumstances of the order. Solutions may include:

· Reworking affected products

· Replacement or remanufacturing

· Technical adjustment

· Partial compensation or account credit

· Another mutually agreed solution

The final solution will depend on the nature, quantity and cause of the confirmed issue.

Samples

Samples are prepared for evaluation of product structure, material, dimensions, artwork, color direction, finishing or other agreed requirements before bulk production.

If revisions are requested after a sample has been completed, additional sampling, material or development costs may apply.

Bulk production should begin only after the required specifications or samples have been approved.

Shipping & Delivery Issues

If goods arrive with visible transportation damage or packaging damage, please keep the original packaging and contact us promptly with photos or videos.

Shipping-related claims will be reviewed according to the agreed delivery arrangement and available logistics documentation.

Please also ensure that product import requirements, customs procedures and local regulations applicable to your destination are reviewed before ordering.