Frequently Asked Questions

Common questions for B2B buyers about product options, customization, samples, quality requirements, shipping and how to start an inquiry.

Still have sourcing questions?

Send the product type, material, size, estimated quantity, artwork or reference, branding requirements, destination market and target timing. HengWang reviews each inquiry before confirming project-specific specifications, pricing and lead time.

Fabrics & Materials

What fabrics do you offer? What are the differences between mulberry silk, silk twill, charmeuse, crepe de chine and imitation silk?

Is it 100% mulberry silk? Will it generate static electricity or irritate skin?

Which is better, real silk or chiffon? What are the differences in drape and luster?

How thick is the silk scarf? Which season is it suitable for?

Crafts & Patterns

Are patterns printed by machine or hand painted / water marbling tie-dye?

Will every scarf have identical patterns? Will there be color difference?

Will colors fade or bleed after washing?

Can we customize patterns, text, landscape, flowers, traditional Chinese style artwork?

Can we adjust size? What sizes are available for square scarves, long scarves and large shawls?

How is the color fastness? Will colors fade after long-term wearing?

Is slight color difference acceptable for handmade silk scarves?

Can customers experience DIY silk scarf making?

Care & Washing Instructions

Can I wash it by hand? Can I machine wash or dry clean?

Can I iron at high temperature? What temperature is suitable?

Can it be exposed to direct sunlight? How to store it to avoid yellowing and snagging?

Can I use regular laundry detergent? Do I need special silk detergent?

What to do if the silk scarf gets snagged?

Wearing & Usage Scenarios

Which sizes fit office commute, cheongsam matching and travel photography?

How to wear rectangular and square scarves? Are there multiple tying ways?

Which patterns are suitable as gifts for elders, mothers and lovers?

Can scarves be used as wall art, bag decoration, hair bands and headscarves?

Pricing, Shipping & After-sales Service

Do you have bulk discount? What is the wholesale price?

Is return and exchange supported? Will defective products caused by fading or damage be covered?

Do you have gift boxes? Can we customize greeting cards? Are they suitable as gifts?

How long is the lead time for shipment? Can we arrange expedited production? Can we ship to all countries worldwide?

General Customization FAQs

How much is the silk scarf?

What is the minimum order quantity?

What is the production lead time?

How long will it take for shipment?